Terms & Conditions
Welcome to Mysore Karnataka Tours & Travels. These Terms & Conditions govern the use of our website and the booking of taxi, cab, airport transfer, sightseeing, tour package and outstation travel services.
By making an enquiry or booking a service with us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About Our Services
Mysore Karnataka Tours & Travels provides taxi and travel services from Mysore and surrounding areas, including:
- Local Mysore taxi services
- Mysore sightseeing and city tours
- One-way taxi services
- Round-trip taxi services
- Outstation cab services
- Airport transfers
- Tour packages
- Family and group travel
- Tempo Traveller services
- Mini bus and bus transportation
Services are subject to vehicle availability, driver availability, route conditions and other operational factors.
2. Booking & Enquiry
Customers may make enquiries or booking requests through our website, WhatsApp, telephone or other available communication channels.
Providing an enquiry through the website or WhatsApp does not automatically guarantee a confirmed booking.
A booking is considered confirmed only after the customer receives confirmation from our team.
Customers should provide accurate information including:
- Pickup location
- Drop location or destination
- Travel date
- Approximate pickup time
- Number of passengers
- Vehicle preference
- Number of days, where applicable
- Special travel requirements
We are not responsible for problems resulting from incorrect or incomplete information supplied by the customer.
3. Vehicle Availability
The vehicle displayed or requested by a customer is subject to availability.
If the requested vehicle is unavailable, we may offer a comparable alternative vehicle depending on availability and the requirements of the journey.
Vehicle models, seating capacity and features may vary depending on the vehicle assigned for the trip.
4. Fare & Quotation
Taxi fares may depend on several factors, including:
- Pickup and drop locations
- Travel distance
- Route selected
- One-way or round-trip travel
- Vehicle category
- Trip duration
- Number of travel days
- Toll charges
- Parking charges
- Driver allowance
- Permit or applicable route charges
- Additional stops or changes to the itinerary
Any quotation provided is based on the travel information available at the time of enquiry.
The final fare may change if the customer changes the route, destination, duration, number of stops or other travel requirements.
Additional applicable charges such as tolls, parking, permits or driver allowances may be payable separately where applicable.
5. Payment
Payment terms will be communicated to the customer before confirmation of the booking, where applicable.
Depending on the type of service, payment may be collected in advance, partially in advance or at the agreed time.
Customers should retain payment confirmations or receipts where provided.
Failure to make an agreed payment within the specified time may result in cancellation of the booking.
6. Cancellation & Rescheduling
Customers should inform us as early as possible if they wish to cancel or reschedule a booking.
Cancellation or rescheduling terms may vary depending on:
- Type of service
- Travel date
- Vehicle category
- Advance payment made
- Duration of the booking
- Tour package selected
- Third-party arrangements, where applicable
Any applicable cancellation charges or refund conditions will be communicated based on the specific booking.
Bookings that involve third-party services, hotels, activities or other travel arrangements may be subject to the cancellation policies of those providers.
7. Delays & Changes to Travel Plans
Travel times are estimates and may be affected by:
- Traffic
- Road conditions
- Weather
- Accidents
- Road closures
- Vehicle restrictions
- Government regulations
- Public events
- Other circumstances beyond our control
We cannot guarantee an exact arrival time where the journey is affected by circumstances outside our reasonable control.
Customers travelling to an airport are responsible for allowing sufficient time for traffic, security procedures, check-in and other airport requirements.
8. Airport Transfers
For airport transfers, customers should provide accurate flight and pickup information wherever possible.
We will make reasonable efforts to coordinate airport pickups based on the information supplied by the customer.
Flight delays, cancellations or significant changes should be communicated to us as soon as possible.
We are not responsible for missed flights caused by traffic, road conditions, weather, airport procedures or other circumstances outside our control.
9. Tour Packages
Tour packages may include transportation and sightseeing as described for the particular package.
The itinerary may be adjusted due to weather, traffic, local restrictions, attraction timings, safety considerations or other circumstances.
Entry tickets, food, accommodation, parking, guide charges and other expenses are not included unless specifically mentioned in the package description or quotation.
Customers should confirm the inclusions and exclusions before booking.
10. Customer Responsibilities
Customers are expected to:
- Provide accurate booking information
- Be available at the agreed pickup location and time
- Follow reasonable instructions from the driver
- Treat the vehicle and its equipment with care
- Follow applicable safety regulations
- Avoid damaging or misusing the vehicle
- Ensure children and personal belongings are properly secured
- Inform us about special requirements before the journey
Customers may be responsible for costs resulting from damage to the vehicle caused by intentional or negligent actions.
11. Passenger & Luggage Requirements
The number of passengers should not exceed the permitted seating capacity of the assigned vehicle.
Customers should inform us in advance about unusually large or bulky luggage.
We reserve the right to refuse transportation of luggage or items that cannot be safely accommodated in the assigned vehicle.
For safety reasons, passengers may not be permitted to travel in areas of the vehicle not designed for passenger seating.
12. Prohibited Items & Conduct
Customers must not use our vehicles for unlawful activities or transport prohibited items.
Smoking, consumption of prohibited substances or any behaviour that creates a safety risk may not be permitted inside the vehicle.
The driver may refuse to continue a journey if a passenger’s behaviour creates a serious safety risk to the driver, passengers or vehicle.
13. Driver & Vehicle Safety
Our drivers are expected to operate vehicles responsibly and in accordance with applicable traffic and safety regulations.
Customers should not request or pressure a driver to:
- Exceed legal speed limits
- Drive dangerously
- Carry excess passengers
- Stop at unsafe locations
- Violate traffic regulations
Safety will always take priority over requested arrival times.
14. Personal Belongings
Customers are responsible for their personal belongings during the journey.
Mysore Karnataka Tours & Travels is not responsible for loss, theft or damage to personal items left unattended in a vehicle.
If an item is found after a journey, we will make reasonable efforts to assist the customer in recovering it.
15. Driver Changes & Vehicle Substitution
In certain circumstances, we may need to change the assigned driver or vehicle due to operational, mechanical, safety or other unforeseen reasons.
Where reasonably possible, we will provide a suitable replacement vehicle or driver.
16. Third-Party Services
Some travel arrangements may involve third-party service providers such as hotels, attractions, activity operators or other transportation providers.
Third-party services may have their own terms, policies, operating schedules and cancellation conditions.
We are not responsible for changes or failures caused by independent third-party providers, although we will make reasonable efforts to assist customers where possible.
17. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, vehicle availability, routes, travel times, service availability and other operational information may change without prior notice.
Images used on the website may be for illustration purposes and may not always represent the exact vehicle assigned for a particular journey.
18. Website Use
Customers agree not to misuse our website, submit false information, attempt unauthorized access, interfere with website functionality or use the website for unlawful purposes.
We reserve the right to restrict access to users who misuse our website or services.
19. Limitation of Liability
We will make reasonable efforts to provide reliable and professional transportation services.
However, we are not liable for delays, cancellations, losses or additional expenses resulting from circumstances beyond our reasonable control, including severe weather, traffic conditions, road closures, accidents, strikes, government restrictions, natural events or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
20. Force Majeure
We shall not be considered responsible for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, road closures, government restrictions, civil disturbances, strikes, accidents, pandemics, technical failures or other unforeseen events.
21. Complaints & Customer Support
If you experience an issue with our service, please contact us as soon as reasonably possible with your booking details and a description of the issue.
We will review the matter and make reasonable efforts to resolve legitimate complaints.
22. Privacy
Personal information provided through our website, telephone or WhatsApp may be used to process enquiries, arrange bookings, communicate with customers and provide requested services.
For more information, please refer to our Privacy Policy.
23. Changes to These Terms
Mysore Karnataka Tours & Travels may update these Terms & Conditions from time to time to reflect changes in our services, operations or applicable requirements.
The latest version published on this website will apply to future enquiries and bookings.
24. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes relating to our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Mysuru, Karnataka, subject to applicable law.
25. Contact Us
For bookings, enquiries, cancellations or assistance, please contact us:
Mysore Karnataka Tours & Travels
Phone: 98807 93064
WhatsApp: 98807 93064
Website: www.mysore-taxiservices.com
By using our website or booking our services, you acknowledge that you have read and agreed to these Terms & Conditions.